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Toshiba's Computer Telephony Integration (CTI) solution enables you to increase productivity, enhance customer service and reduce costs by combining the capabilities of your Strata DK digital telephone system with the custom functionality of Windows' applications. With CTI, your telephone and computer work together to provide these revolutionary benefits: Caller Identification
You'll be fully prepared to respond when you answer calls. The system passes the caller's telephone number to your computer via Automatic Number Identification (ANI) or Calling Line Identification (CLID) provided by your telephone company. Vital caller information from your database appears on-screen while your telephone rings, and during the call.

Called Number Identification
With each call, information is displayed from the telephone system and/or from the computer application based upon the number dialed by the caller (DID or DNIS).

Automated Dialing of Outgoing Calls
Simply point and click any phone number in your computer database or Personal Information Manager (PIM). Your telephone then dials the call-- a must for maximizing the productivity of outbound telemarketing.

Toshiba also offers CTI products specifically designed for Strata DK digital business telephone systems, including TAPI compatibility with Net Phone.

Total telecommunication efficiency with Toshiba's PC Digital Telephone
This innovative Windows application enables you to make and receive calls on your computer, and perform many productivity-boosting telephone operations.

Process a heavy volume of incoming calls quickly with Toshiba's PC Attendant Console
This Windows application's streamlined functions can be efficiently operated from the keyboard or by clicking on screen icons and buttons.

Stratagy DK voice processing system provides a fully integrated solution
This system is designed on a single printed circuit board that installs inside the Strata DK telephone system.

Simply put, CTI gives you the crucial ability to determine who is calling, plus how calls should be routed and answered. Just as important, you can view detailed caller information from your database. Toshiba's CTI solution provides the flexibility you need to maximize the benefits of this integrated technology.

All Toshiba Strata DK digital telephone systems support CTI applications using the Telephony Application Programming Interface (TAPI) - the interface standard adopted by both the computer software and telephone industries.

StrataLink Adds Call Control Flexibility
What's more, we've enhanced the basic TAPI interface with StrataLink software, enabling you to customize the call-control functions of your PC application with many value-added capabilities:

Choose how your PC application responds to each call event
With StrataLink, you can determine call-handling rules and conditions, enabling you to customize how your application works.

Handle Multiple Calls
Unlike typical TAPI-compatible applications that accept only one call at a time. StrataLink processes multiple call events that capture Caller ID and generate screen displays. StrataLink even generates screen displays on transferred calls and when reconnecting to calls on-hold. Plus, you can delay the screen display while you're handling another call.

Handle multiple PC applications from the same telephone.
StrataLink activates specific responses in different applications, based on each call type. You can generate customer database screen displays on your regular directory number calls. View "help desk" applications on ACD calls. Display Caller ID on your pager when you're away from your desk. Even program different applications to operate on specific-or all-telephone buttons. Your options are limitless!

Perform outbound calling and call control from your PC application.

Easy setup, testing, and monitoring.
StrataLink's advanced tools simplify interface testing, debugging, call-event monitoring, and setup of applications. Just select from pre-defined tested applications-the proper interface is automatically assigned.

PC Phone Desktop Software
The Toshiba Ultimate Communicator is a PC phone desktop software product that provides many useful features such as answering machine functions, basic attendant console operation, screen pops with contact manager software, and more. The Toshiba Ultimate Communicator is used in conjunction with a Toshiba desktop digital telephone to provide additional functionality and value.

Packaged Applications
The Toshiba Ultimate Communicator contains several pre-packaged applications that can be selected and activated as part of the standard product

• Stratagy Voice Mail - Stratagy menu soft keys provide screen click buttons for visual operation of voice mail functions.
  
  
• Single Button Call Record - provides manual voice recording of the active call at your specific telephone as a .WAV file on the PC. Each recording will be automatically erased at the end of the day unless it is specifically saved.
  
  
• Automatic Voice Logging - automatically records each call at your specific telephone as a .WAV file on the PC as a call logging function. Each recording will be automatically erased at the end of the day unless it is specifically saved.
  
  
• Station Restriction Control - makes manual changes of Toll Restriction Class of selected telephones easy. You can restrict outgoing access during off hours and provide greater access during regular business hours.
  
  
• Auto Night Transfer Control - automatically places the Strata DK system into Day, Day2, or Night mode at pre-designated times and days of the week.
  
  
• Automatic Call Park and Page - automatically takes an unanswered outside call, plays an announcement, places the call on hold, then announces the call via paging. If the call is not picked up after a designated amount of time, the call is transferred to voice mail.
  
  
• Auto Dial - dials a telephone number from a speed dial list maintained in the Communicator. Up to 6000 numbers are available for auto dial by all stations. The auto dial number codes are user definable to correspond to office number, store number, customer number, etc.
  
  
• Traffic Performance Monitoring - uses the Personal Call Accounting option to collect call information to/from the individual telephone (not system wide call accounting). Critical lines and stations can be monitored and reports generated for the performance and usage of those facilities.

Custom Applications
Custom applications can also be developed by Ultimate Software Products, Inc., Toshiba's software development partner. This includes customer-specified application development, and support for developers who create their own applications.

CTI Solutions That Grow With Your Needs

Today's advanced PC technology makes CTI affordable for every business, large or small. Best of all, you can start by adding CTI to the desktops of key personnel only, then cost-effectively expand CTI throughout your company as needed.

Together, your Strata DK telephone system and CTI offer proven solutions that can dramatically improve your inbound/outbound sales, customer service, technical support, and other mission-critical call operations- and reduce your costs.